Samples can only be ordered online with a maximum of three kitchen handles, knobs or two door handles
Are samples free?Return your unwanted samples that are undamaged and we will refund you the charge of the products less a small restocking charge (see our
terms and conditions for details). The advantaage of ordering a sample is that you can be certain of making the right choise before a full purchase.
How can I order samples?
To order any handle or knob as a sample please add a quantity of '1' to your basket and proceed to the checkout (exactly the same as if you were placing a larger order). When you are ready to send them back simply login and request a returns authorisation - making it fast and easy to get your refund.
How many samples can I have?
You may order up to a maximum of three kitchen handles or knobs or two door handles as samples to inspect.
Is it easy to return them?
Yes. Simply login and request a returns authorisation. An address label and returns slip are automatically generated making it very easy to send back your samples.
Need help narrowing down your selection?
First try a search on our homepage; this service allows you to search over 6000 handles in a click. If you can't find what you need, please contact us online or request a call-back from an expert on 0208 123 1911
Once you receive your sample(s):
1. Check them out and make your choice. Tip: Use some Bluetac to fix your samples to your doors, placing a towel on the floor in case the handles drop off. Stand back, show some friends and make your choice.
2. Pack them up. When you are finished please remove any finger marks with a dry cloth, tighten the screws securely into the handle and place the items back in the plastic bags supplied re-fixing the bag with clear tape.
3. Go online and print your returns form. Login and follow the onscreen instructions to generate a returns authorisation code and print-out. Don't worry if you don't have a printer, you can copy out the last page on a piece of paper.
4. Send them back. You may return up to 3 of your samples in accordance with our terms and conditions. We aim to process returns and refund you within 28 days subject to our standard terms and conditions of returns.
What if I am sending back samples, can you refund me for these before my next order?
Unfortunately we deal with a large number of sample returns and for this reason returns are processed in batches, and are treated independently to any future orders.
When you're done, make your choice and order more!
Ordering more handles is faster and cheapest online, and during peak periods delivery times can be up to one day faster than telephone/fax orders.
